To reset your password, you just need to click on the ‘Forgot Password’ button from the same login popup. A password reset link will then be sent to your email. When you access that link, you will be given a new password or you can set the password as desired and save it. Next, log in again with the new account and password you just created.

If you can’t locate the reset password email, be sure to check all categories of your inbox such as Promotions, Updates and even your Spam box.

If the default password didn’t work for you, here are some things you can try that might help:

• Be sure to open the latest reset password email as you may have clicked on “Forgot Password” more than once.
• Copy and paste the default password for accuracy.
• Do not use CAPS or any unnecessary spaces.
• Double check your login email for any typos.

If you’re still unable to reset your password and log in to your account, you can write to us here and we’ll gladly assist you.

First, log in to your account on our site. Then, go to Order tab which is located on the top left corner of your screen. You can view all of your products/purchases there and download them using the “Download” button next to each one. 🙂

Once a purchase has been made with your account, you will be able to download it as many times as you like just by logging into your account on SVGLand.com and locating the Order tab. If you are having trouble locating your purchases, be sure to type in the right keywords in the search bar on top right or scroll through the pages in your purchase history.

If you are paying through PayPal, there could be the occasional delay from PayPal to our website to receive a token confirming your purchase from PayPal. This token is required to recognise your purchase and permit you to download the file. If this happens, please wait 15 minutes before trying to download again.

This could sometimes be due to a slower internet connection with the bulk download. If the situation does not improve, please screenshot your error messages (if any) and contact us for assistance and for an alternative link to download your bundles.

There are a few applications that you can use to open and edit your EPS file:

• Adobe Illustrator
• Inkscape
• CorelDRAW
• Silhouette Studio® Business Edition

There are a few vector graphics editor that you can use to open and edit your SVG file:

• Silhouette Studio® Designer Edition or higher
• Cricut
• Inkscape
• Serif DrawPlus
• CorelDRAW Graphics Suite X7; PaintShop Pro X7
• Adobe (Illustrator CC, Flash Player 1, Flash Professional CC, InDesign CC)

All of our product files are delivered in .ZIP files in order to save space and keep multiple files together for easy access.

You can unzip a file by following these steps:

For Windows PC:

To extract a single file or folder:

• Double-click the compressed folder to open it.
• Then, drag the file or folder from the compressed folder to a new location.

To extract the entire contents of the compressed folder:

• Right-click the folder.
• Click “Extract All”.
• Then follow the on-screen instructions.

For Mac

• Double click the .zip file, then search for the product folder or product file. If you lack the programs to unzip files on your computer, we recommend installing 7-Zip. or WinZip.

Due to the occasional PayPal issues/delay, we might not have received the verification of payment on our system yet. Give it 15 mins. If you still do not see your purchase in your account, please check if you have received the invoice via email as all successful transactions would include an invoice.

If the transaction has not gone through, it could be due to the following reasons:

• Your bank has not approved the purchase and is withholding the funds.
• Payment was declined and is still being held by your bank.
• The Credit Card system is experiencing some down time.
• There might be a delay in getting a token confirmation from the payment gateway via PayPal. Please wait 15 minutes and see if your purchase appears in your purchase history.

Click on “Forgot Password” on the login popup for a new default password to log in to your account. If your default password does not work, this might be due to multiple clicks on the “Forgot Password” button. In this case, make sure you use the default password in the latest email sent to you.

Sometimes, password reset emails get sent to your SPAM folder too. So, do keep an eye out for it in your SPAM box if you can’t find it in your mailbox.

You can purchase our products using a credit/debit card or via PayPal.

A processing fee of $1 applies to purchases at a total of $3 and below. Please note, refunded purchases will not include processing fees paid.

Why am I being charged a processing fee?

The $1 fee will go towards offsetting the processing costs involved per payment transaction, allowing us to continue ensuring a safe and secure checkout process for you.

Our Complete License is our only commercial license on the site. This license covers all paid products as well as weekly freebies. (Not including some permanent freebies.)

Yes, our Complete License covers commercial use. However, some rules apply:

Fonts: You can use your purchased fonts to create quotes and sayings on End Products, but you may not convert the entire alphabet and numerical characters.

Graphics: You are not allowed to use the graphic as-is in creating End Products for sale. You will need to ensure that the graphic has been combined with other graphic/font elements to create a significantly new design as a flattened End Product. Think of it this way, end products must not be used or sold in a way that is directly competitive with the original item you purchased.

Craft/cut files are subject to a limit of 10 different types of End Products, but you can produce an unlimited quantity of each type of End Product.

You may create a design with purchased fonts and graphics (non-craft files) and subsequently upload them on POD sites for sale, as long as it is significantly different from the original design.

No, it is not a must to credit the original designer or our site, but it is very much welcomed and appreciated! 🙂

Yes, this is alright if you are planning to just digitize words, names, quotes, or sayings, but you are not allowed to digitize the entire alphabetical letters (i.e. A to Z) and/or numerical digits (i.e. 0 to 9).